Frequently Asked Questions (FAQ)

1. What is the Rechargeable Electric Meridian Brush?

The Rechargeable Electric Meridian Brush is a multi-functional massager designed for body slimming, lymphatic drainage, and cellulite reduction. It combines microcurrent therapy, vibration, red light heating, and magnetic thermal moxibustion to promote circulation, detoxify the body, and enhance skin elasticity.

2. How does this device help with cellulite and fat burning?

The microcurrent and red light heating technology work together to stimulate circulation, break down fat deposits, and improve lymphatic drainage, helping to reduce the appearance of cellulite and promote a more sculpted figure.

3. Which areas of the body can I use it on?

The device is safe and effective for use on multiple areas, including:

  • Neck & Shoulders
  • Arms & Waist
  • Abdomen & Hips
  • Thighs & Calves

4. How often should I use the massager?

For optimal results, we recommend using it for 10–15 minutes per session, 3–5 times per week. Consistent use over time helps to achieve visible body-sculpting and wellness benefits.

5. Can I use it with oils or creams?

Yes! For enhanced results, you can use it with body oils, cellulite creams, or serums to improve absorption and maximize the massager’s benefits.

6. Is the massager wireless and rechargeable?

Yes! The device features a USB rechargeable battery, allowing for cordless operation and easy portability. It’s perfect for use at home or while traveling.

7. Is it safe for all skin types?

Yes, the Rechargeable Electric Meridian Brush is designed for all skin types. However, if you have sensitive skin, a medical condition, or are pregnant, we recommend consulting a healthcare professional before use.

8. How do I clean and maintain the device?

  • Wipe the massager with a soft, damp cloth after each use.
  • Avoid submerging it in water.
  • Store it in a dry, cool place when not in use.

9. Do you ship worldwide?

Yes

10. Where do you ship from?

We ship from Hong Kong.

11. Can I change or cancel my order?

As we aim to process orders as fast as possible, you must request any changes/cancellations within 12 hours of ordering. All requests after this time will be denied. Your order can be returned for a full refund after it is received.

12. What payment methods do you accept?

We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.

13. When will my order be processed?

All orders are handled and shipped out from our warehouse. Please allow extra time for your order to be processed during holidays and sale seasons. We process orders between Monday and Friday. Orders will be processed within 1-3 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.

14. How long will it take to receive my order?

Due to high demand, orders may take between 2-4 weeks to arrive.

15. What if I don't receive my order?

If you don't receive your order within 30 days after shipping, you are eligible for a full refund.

16. Will I be charged with customs and taxes?

The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.

17. How do I return an item?

Please contact us at shopmonux@gmail.com

18. What if the item(s) I received are defective/incorrect/damaged?

Please contact us if you have received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.

19. When will I receive my refund?

All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account. If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.